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Leaders Meeting 12: Expectations Meetings

Have expectation meetings with your team to set clearly what expectations you have of them and what they can expect from you.

Positive Expectations Meetings:

When team members are achieving goals it is time to push further and for higher targets.

Challenge Expectations Meetings:

When team members are not hitting targets there is a 3 step expectations meeting to assist in hitting their goals.

  1. “What can I do to help?” This is to open the communication lines, empathise and plan a solution
  2. “We need to see improved results” This is a first warning of sorts, also time to emphasise and plan
  3. “You have one day” – “You have one week” This is the last chance to prove themselves

*Challenging expectations meetings are always run by the owner (good guy, bad guy)

Areas to set expectations

  • Sales standards
  • Process focus
  • Goal hitting
  • Professionalism
  • Student mentality
  • Smart conversations
  • Who to network with
  • Be organised and punctual
  • Positive attitude
  • Sales stories (promote positives)
  • Communication
  • Go the extra mile
  • COD training and tests



Run 2 expectation meetings for each team member in a week

Report back to the team the response from the expectation meeting.

May 11, 2017

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