- As Stephen Covey said, “Seek first to understand, then to be understood.” Let them explain first. You’ll always have your turn.
- Listen to your team, hear what they have to say, cater your message to what they are able to understand clearly.
- Use direct language, use analogies and ask your team to explain back to you to get a clear message.
- “Getting” your message (knowing your intent in what you’re saying), is your responsibility, not that of the person hearing it.
- Don’t talk slower and louder if you’re not understood. Try saying it in a different way –adapt your message!
- Send a text/ email confirmation of your understanding of what you discussed and invite them to clarify if you got anything wrong.
Work to improve your communication with your team, via conversation, text, social media, email etc.
Report back to show how this has increased performance or improved your relationship with team members.